An integral part of the Marketplace team at Love, Bonito, as the Marketplace Account Assistant you will be responsible for the smooth day-to-day operations of all marketplaces. You will be pivotal to the execution of our launches, inventory, product management and marketplace operations. You will also be responsible to provide customer service and essentials support to the marketplace team.
- Launch and Product Registration
- Register and update products on each marketplace system & third party enabler (Forstok).
- Responsible for the accuracy of product details & pricing.
- Liaise with the Operation team to ensure that products are ready before the launch date.
- Actively communicate with marketplace representatives regarding issues or updates.
- Input and update Marketplace weekly launch details.
- In charge of inventory which includes but not limited to inventory stock reconciliation, stock updates, identify stock issues, and liaise with Forstok and/or Marketplace.
- Create transfer in and out documents from and to Marketplace warehouse to other warehouse. Independently and proactively update and track inventory movement.
- Liaise with the Operation team regarding out of stock, defects, and returns. Identify the reason and contact customers and respective Marketplaces in a timely manner.
- Marketplace Management & Growth
- Follow up the Operation team to process orders according to each Marketplaces deadline.
- Communicate with customer and response to customer inquiries accurately regarding product knowledge, product recommendation, order processing, order tracking, etc.
- Response to customers’ complaints or requests and provide solutions in a timely manner.
- Proactive to maintain operational excellence by challenging the status quo.
- Support other areas needed to aid Marketplace growth.
What You Shoud Be
- Highly organized individual with strong follow through.
- Strong communication skills with internal and external stakeholders across all functions and levels.
- A self-starter who is proactive and has a hands-on approach.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
Requirements & Experiences
- A passion for Marketplace, administration and customer service
- Strong numerical/ mathematical and Excel skills
- Past experience in marketplace or operations & customer service will be a plus
- Excellent attention to detail and good problem solving skills
- Positive, energetic and friendly demeanor
- Detail oriented
- Collaborative team player
Fresh Graduate / Entry Level
Min. Educational Background
Bachelor's Degree / S1
Jl. Minangkabau No.17a, RT.6/RW.8, Ps. Manggis, Setiabudi
South Jakarta City, Jakarta 12970, Indonesia
Phone: +62 21 - 228 330 10
About Love, Bonito
We pride ourselves as the best and largest vertically integrated, omni-channel women’s fashion brand in the region. Founded in 2010, we’ve grown to 150 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.