Retail Manager

Jakarta, ID

Job Description

You will drive and oversee the whole retail department in making the Love, Bonito brand come to life. Being in charge of the strategic expansion, day-to-day operations and financial success of every store/ retail sales channel, you will shape a large contribution for the growth of the company and retail presence of the brand.

Main Responsibilities

Growth & Strategic Expansion

  • Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities head-on; includes planning and budget management, leveraging financial and smart calculated business decisions 
  • Conduct market research and reach out to landlords for offers and negotiations
  • Able to see areas of opportunities of growth and make calculated decisions based on projections, assumptions and facts. 
  • Constant innovation in balancing both sales and customer experience; making LB the most-wanted brand in town.
  • Ability to present ideas and proposals to Country Head, Regional teams and Management teams whenever necessary.
  • Accountable to report to the local Management and Regional office for the retail performances and future growth plans. 
  • Maintain good relationships with external parties such as landlords, malls, department stores, contractors, etc. 
  • Develop project scopes and objectives, involving all relevant stakeholders and ensuring feasibility. 
  • Analyze store performance and feeding relevant and insightful information to other departments such as Merchandising, BI and Marketing. 
  • Ability to propose and execute an opening or closing of stores/ counters depending on business needs and strategies.


Business Operations 

  • Lead the retail team which includes the area supervisors, store supervisors and sales associate; making clear JD & KPI for each team member and aiding them to achieve it.
  • Hire and train team members to bring LB core values to life; Making sure all the retail team embodies the brand and its vision. 
  • Point out problematic areas and seek to constantly improve policies, operational procedure and internal processes. 
  • Store visits to spot training gaps, evaluate effectiveness of recent trainings and build strong relationships with store teams.
  • Projects include: Initiatives for customer loyalty, marketing plan and projects related in leveraging current retail presence.
  • Key person in liaising cross-department functions to ensure day-to-day operations.

What You Shoud Be

  • Excellent leadership skills in growing a high-spirited team, leading various level of staff/ team members.
  • A passion in retail, fashion and customer experience.
  • A people-centric mindset (both customers and employees) - always putting people at the center of everything!
  • The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
  • A knack for seeing needs & gaps and coming up with creative solutions to fill them.
  • Track record for developing complex customer-oriented operations and projects with cross-functional stakeholders.
  • Prior professional experience with brand building and engaging experience. 
  • A fast learner, possess excellent organizational, budgeting and project management skills.
  • A self-starter, proactive and hands-on approach. Get it done right and fast!
  • Strong communication skills and ability to influence teams and project stakeholders.
  • Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.

Requirements & Experiences

  • 5+ years of experience in retail and have had prior credentials as brand manager, retail manager or related experience.
  • BA/ BS degree in business, marketing, economics or other related fields.
  • Detailed oriented, highly analytical and distinctly logical.
  • Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
  • Great management and people-development skill.
  • Effective communicator and an influential team player.

Job Summary

Job Level


Job Category



1 Slot

Min. Educational Background

Bachelor's Degree / S1



Recruitment Type


Office Address

Jl. Minangkabau No.17a, RT.6/RW.8, Ps. Manggis, Setiabudi

South Jakarta City, Jakarta 12970, Indonesia

Phone: +62 21 - 228 330 10

About Love, Bonito

We pride ourselves as the best and largest vertically integrated, omni-channel women’s fashion brand in the region. Founded in 2010, we’ve grown to 150 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.