Retail Manager

Main Responsibilities

Growth & Strategic Expansion

• Create a strategic plan for LB retail expansion to address new customer and revenue growth opportunities head-on; includes planning and budget management, leveraging financial and smart calculated business decisions 
• Conduct market research and reach out to landlords for offers and negotiations
• Able to see areas of opportunities of growth and make calculated decisions based on projections, assumptions and facts. 
• Constant innovation in balancing both sales and customer experience; making LB the most-wanted brand in town.
• Ability to present ideas and proposals to Country Head, Regional teams and Management teams whenever necessary.
• Accountable to report to the local Management and Regional office for the retail performances and future growth plans. 
• Maintain good relationships with external parties such as landlords, malls, department stores, contractors, etc. 
• Develop project scopes and objectives, involving all relevant stakeholders and ensuring feasibility. 
• Analyze store performance and feeding relevant and insightful information to other departments such as Merchandising, BI and Marketing. 
• Ability to propose and execute an opening or closing of stores/ counters depending on business needs and strategies.

Business Operations 

• Lead the retail team which includes the area supervisors, store supervisors and sales associate; making clear JD & KPI for each team member and aiding them to achieve it.
• Hire and train team members to bring LB core values to life; Making sure all the retail team embodies the brand and its vision. 
• Point out problematic areas and seek to constantly improve policies, operational procedure and internal processes. 
• Store visits to spot training gaps, evaluate effectiveness of recent trainings and build strong relationships with store teams.
• Projects include: Initiatives for customer loyalty, marketing plan and projects related in leveraging current retail presence.
• Key person in liaising cross-department functions to ensure day-to-day operations.

What You Shoud Be

• Excellent leadership skills in growing a high-spirited team, leading various level of staff/ team members.
• A passion in retail, fashion and customer experience.
• A people-centric mindset (both customers and employees) - always putting people at the center of everything!
• The magic balance between intuition, experience of what you know works, and research/data driven recommendations.
• A knack for seeing needs & gaps and coming up with creative solutions to fill them.
• Track record for developing complex customer-oriented operations and projects with cross-functional stakeholders.
• Prior professional experience with brand building and engaging experience. 
• A fast learner, possess excellent organizational, budgeting and project management skills.
• A self-starter, proactive and hands-on approach. Get it done right and fast!
• Strong communication skills and ability to influence teams and project stakeholders.
• Excellent time-management and analytical skills to ensure flawless execution of projects and solve problems which may arise.

Requirements & Experiences

• 5+ years of experience in retail and have had prior credentials as brand manager, retail manager or related experience.
• BA/ BS degree in business, marketing, economics or other related fields.
• Detailed oriented, highly analytical and distinctly logical.
• Ability to work in a fast-paced environment with high goals and KPIs by delivering quick results
• Great management and people-development skill.
• Effective communicator and an influential team player.